FAQ (+ Terms & Conditions):
Q. Does my Training cost include getting the actual SIA licence?
A. No. Although some training providers may like to give the impression that it does. When you successfully complete your training course, you can then apply for an SIA licence via the SIA website. The SIA charge £220 for the licence, and we show you all the steps on how to apply for it. See THIS LINK regarding applications online, which are then to be finalised through one of the two linked Post Offices (currently only Belfast or Derry/Londonderry). For FAQ for the post office stage of your SIA application click here.
Q. How do I apply for the SIA licence once I’ve successfully completed the course?
A. Please click THIS LINK for details, including THIS LINK for Guidance Videos on how to register for an SIA account, and how to apply for the actual SIA licence.
Q. What is the difference between the Door Supervisor (DS) licence and the Security Guarding (SG) licence?
A. Besides the DS course being x5 days, and the SG course being x3 days, the DS licence also allows you to work as a Security Guard as well as working in licensed premises (to include licensed shops, night-clubs, late-night entertainment, events, concerts etc), but the SG licence only covers you for non-licensed premises, such as shops, factories, office buildings etc. Therefore the DS licence is just like having two licenses rolled into one (DS & SG), opening up more opportunities of getting work within the Security Industry.
Q. Do I need to bring ID’s or anything with me to the course?
A. Yes, please ensure you check the section `What do I need to bring` for full details, as it is extremely important to bring the correct documentation with you, as failure to do so will result in you being unable to complete the exams.
Note: Candidates personal details and any documents provided are kept safe and secure and are not shared with any other Third Parties (apart from the Awarding Body and the SIA, as required as part of your course registration, qualification and ability to apply for the SIA licence).
Q. How much does an SIA licence cost?
A. The current cost for a licence is £220, which lasts 3 years. The SIA review the cost each year, although it is rare that the fee changes.
Q. My English language (written and oral) is quite poor, can I still complete the course?
A. Each course and all exams are in English language only. Therefore all candidates must have at least a basic level of English language (Speaking, Listening, Reading and Writing), which will be assessed during the course. If a candidate has booked, paid for and attends their course but does not have the acceptable required English language skills, then they will not be allowed to complete the course and will lose their course fee, due to taking a place on the course which another could have booked for before the course.
English skills are essential for working within the security industry, for dealing with public, emergency services etc. Fortunately the actual exams are multiple-choice with no writing involved, It’s just a case of marking your correct answer for each question (A,B,C or D). You will however be required to read and understand the English language questions and multiple-choice answers.
Q. Will I definitely be able to apply for an SIA licence after I successfully complete my course?
A. Applicants to the SIA must ensure they meet criminality, Identification and `Right to Work` criteria in order to obtain a licence. It is the candidates responsibility that they meet the SIA’s licensing criteria before applying for an SIA licence. Please click HERE for more details.
Q. What if I (or a group booked by an organisation) suddenly can’t attend the course which has been paid for?
A. If you notify EZ Training early enough, i.e. at least 7 working days notice, we will book you on to a later available course, even if an alternative type of course with us. If however, you fail to notify us well in advance or just don’t turn up on the morning of the course, then you will lose your course fee, as besides registration for the course, order of your exams and course pack, this will have also affected a place on the course for another paying candidate.
Please note: In addition to the above, you can only postpone your course up to three times maximum, (giving EZ Training advance notice as detailed above). We will not accept repeat postponed courses, due to the administration involved and course places possibly affected. You will lose your full course fee if you try to postpone your course on more than three occasions and your course place will be cancelled.
For a company group which does not arrive for the course, the same applies as detailed above, which has also affected the day/s booked and registered for the course being wasted, when another course for other paying applicants could have been arranged and filled for the same dates.
Q. What if I cannot attend the full course?
A. Full attendance for your course is required. If you know you cannot fully attend, then please consider an alternative suitable course, as failure to attend any of the days will result in you losing your place on the course and your fee
You may then have to book and pay for a later course in order to complete what you have missed, including exam(s). You will not be able to simply slot-in to a later course for free to complete what you have missed, as you would be taking a seat which another candidate could have booked and paid for.
Q. EZ Training reserves the right to amend the course prices at any time, although the price you have paid for your course at the time is the exact price you get it for.
Q. Do you have further information or a guide on SIA licensing?
A. Please see the SIA `GET LICENSED` booklet – which has plenty of information, including all information on criminality checks etc.
Q. Can I pay for my course when I arrive at EZ Training?
A. Unfortunately we do not pencil people in for courses and hold their place, due to the high risk of non-attendance on the day. Therefore in order to guarantee your place on the course, you need to book and pay in advance. Your course booking can be made through the EZ Training website (Pay-Now tabs), or in our training unit. We do accept cash or all major cards (to include: Visa Debit, Maestro, Visa, Mastercard, American Express etc).
Q. I already have an SIA licence in Security Guarding (and/or Door Supervision), but now require a CCTV (PSS) licence. If I complete a CCTV (PSS) Training Course, do I have to pay another £220 for the CCTV licence?
A. No, just providing that your first SIA licence still has at least 4 months remaining before it expires, your second licence (i.e. CCTV) will cost half the price = £110.
Q. What if the SIA refuse my application, possibly due to my criminal record?
A. Click HERE for information regarding refusals.
Q. What is the minimum age to apply for an SIA licence?
A. To get the actual SIA licence, the minimum age is 18
Q. I have a disability which restricts my mobility, such as using stairs. Can I access your training venue OK?
A. Yes, EZ Training is on ground floor level with no stairs to access. Accessible toilets are also onsite & nearby if required. For the Door Supervisor course (Physical Intervention practical training), internal stairs located nearby are used for one of the sections, i.e. how to safely escort a drunk person downstairs non-aggressively.
Q. My English language (written and oral) is quite poor, can I still complete the course?
A. Each course and all exams are in English language only. Therefore all candidates must have at least a basic level of English language, as detailed above. Please note: Our courses are not a simple `turn up and pass`. You must have a good basic level of English language – required in order to understand the large numbers of multiple-choice question papers at the end of the course, (as well as for possibly writing reports etc when working within the security industry).
Q. What if I fail any part/s of my Multiple Choice Exams?
A. EZ Training provides a FREE exam resit for the unit(s) you failed. Please note however, each multiple-choice exams allows a generous number to get wrong, i.e. the first exam of x40 questions allows up to x12 to be wrong.
Q. I understand the Door Supervisor course and Upskilling course involves physical activity and Physical Intervention techniques, but I’m not too sure if I am healthy or fit enough to do such activities. Do I have to do this part?
A. The physical activity and `break away` techniques involved are an essential part of the course. Although basic and low-level, they carry risks. Such risks may possibly include heat & exhaustion and minor friction burns. A pre-course Medical Questionnaire will be provided by EZ Training – for completion prior to the start of the course. If you have any concerns in relation to your health and fitness, or previous medical history / injuries, please consult with your doctor prior to booking or attending the course.
Q. Can I go ahead and work in Security while waiting on the delivery of my SIA licence?
A. Possibly. This really depends on the company you have gained employment with having `Approved Contractor Status` (with the SIA), as well as confirmation that the SIA has received your completed application (+ ID’s and fee) AND that you are at the `Next Steps` stage of your application. Only then can the company consider issuing you with an LDN (Licence Dispensation Notice), which you keep with you whilst on duty, and until your new SIA licence arrives with you.
Q. Can I check on the progress of my SIA application?
A. Yes, you can go to “Check On Your Licence Application” and login to check your progress.
Q. Who actually are the SIA?
A. The SIA (Security Industry Authority) are the organisation responsible for regulating the Private Security Industry. They are an independant body reporting to the Home Office and they decide who can and who cannot work in the industry.
Q. I currently have an SIA Security Guarding licence (or Door Supervisor licence), but how do I get a CCTV (PSS) licence?
A. If you completed your SG or DS course anytime after 1st January 2015, then you will be exempt from the first day of the CCTV course, as you would have already completed the first day (Unit 1) during your last course. EZ Training would just require a copy of your previous course certificate (to provide to the Awarding Body) – to make you exempt from day 1.
Q. If I get an SIA licence, will EZ Training help me get a job in the Security Industry?
A. Although EZ Training can’t get you a job, as this is up to you as the individual to provide a suitable CV to the company advertising a vacancy, as well as deliver a good interview, we will provide you with a list of a lot of the main security companies / employers within Northern Ireland, as well as tips on security job based interviews.
Having your SIA licence will certainly give you a far better chance of obtaining employment in the Security Industry, as most providers advertise their vacancies stating that applicants must have a valid SIA licence.
Q. How long does it normally take for the SIA licence to arrive?
A. Providing there are no problems with your application and types of ID provided, it normally takes around 3 to 4 weeks to arrive (possibly sooner). It is important that you thoroughly complete your application, whilst ensuring that any Proof of Address documents have not expired. Bank statement, utility bill or local authority letter (HMRC, Job Seekers etc) must not be older than 3 months old.
Q. When will I receive the results of my course exams?
A. EZ Training will issue candidate examination results within the same day of receipt from the Awarding Body. This normally takes around 7 working days or slightly more.
Q. I may have a criminal record due to being in trouble with the police in the past, can I still apply for a licence?
A. Please click here for information relating to Criminality Checks. If you have Conflict-Related Convictions, please click this link for further information.
Notes: When you fill in the required fields, you will get an indication of whether you would be granted a licence, although this is only an indication. The SIA are unable to give you a definite decision until they have received your application and non-refundable payment of £220.00
Q. How long are the courses?
A. Security Guarding is 3 days. Door Supervision is 5 days. CCTV (PSS) is 4 days. Upskilling (for Door Supervisors) is 2 days with home study work involved. Please click on the relevant tabs above to see full details of each course.
Q. I have just recently moved to the UK from another country. Can I get an SIA licence?
A. If you have been based overseas for 6 continuous months or more during the last 5 years, you must produce evidence (to the SIA) of a criminal record check covering that period from an official source from the country you lived in, which the SIA can verify. An official source will normally mean the government body that issues criminal record certificates. See page 42 of the SIA’s GET LICENSED booklet for more details.
Q. As part of my licence application, the SIA have requested references due to my Criminal Record. What should I do?
A. The SIA state:
You are not guaranteed a licence simply because you apply for one: as the regulator, it is our role to determine whether you meet the required criteria and if you do not we will refuse your application.
Sometimes our initial review of your criminal record will suggest that although you should be refused a licence, the offences on your record are not recent enough or serious enough to make you a definite risk to the public. If this is the case we invite you to supply additional information to support your application, such as character references and/or evidence of rehabilitation. If the material you submit is sufficient to demonstrate that you are not a threat to the public then we may choose to grant you a licence.
If you supply character references for us to consider, the referee must:
- Clearly describe the capacity in which they know you;
- Identify the time period over which they have known you. They need not have known you at the time of the offence(s);
- Describe your personality and character;
- Confirm that they know about the relevant offence/s on your record and are still prepared to give the reference (the relevant offence(s) will be detailed in your refusal letter);
- Provide their contact details, including a daytime telephone number and their address;
- Sign the reference.
Full character references must be provided to us (the SIA); we will not actively contact any referees to obtain a reference.
References from family/neighbours/friends/current employers will add little weight to your appeal as they are deemed to have a vested interest. We will give more weight to references from independent and objective sources with no vested interest in the licensing decision – examples might include previous employers, the police, or people of standing in the community.
Character references should speak of any rehabilitation that you have undertaken.